Launch X431 Pro3S+ HD AutoVin Not Working?

Problem:

Tried to diagnose a  Hino truck 2011 using Launch X431 Pro3S+ smartlink HD diagnostic scanner, but autovin failed to decode vehicle information. Any idea?

Solution:

Heavy duty does not support AutoVIN feature. 

Need to select vehicle model and year manually.

If manual selection not working, do a firmware Fix and try again.